The following terms and conditions upon which the property is offered, booked and occupied for holiday rental under the contract between the Owner and Guest are in place to ensure an appropriate code of conduct is maintained by all parties. It is deemed that once a Guest confirms a booking by payment of a deposit, they have read, understood and are willing to abide by these Terms and Conditions at all times.
Definitions
“Guest” and “Guests” – means the person or persons who have paid to stay in the Property overnight for the period of the accommodation booking and includes the person who has made the booking.
"Visitor" - means any person entering the property by invitation or permission of guests that are not included in the booking.
“Property” – means the dwelling in which Guests stay overnight and includes all fixtures and fittings, furniture, equipment and household items and the surrounding property referred to as Park House, or Park House Yungaburra situated at 21 Park Avenue Yungaburra.
“Owner” – means the legal owner of the Property, and the operator of the holiday accommodation business under the trading name Park House Yungaburra.
1. License not a Tenancy The following Terms and Conditions are made on the basis that:
a) Guests are granted a limited permission to occupy the Property for holiday and recreational purposes.
b) This is not a residential tenancy agreement under the residential tenancy legislation.
c) Failure to comply with the Guest's obligations in the Terms and Conditions may result in termination of permission to occupy the Property and eviction; and
d)The Owner reserves the right to cancel any bookings if, and not limited to:
i)There is a change of ownership or change of use of the Property.
ii) Local Government Holiday Accommodation approval is withdrawn.
iii) The Property becomes uninhabitable.
If a booking is cancelled by the Owner at no fault of the Guest, then the Owner will make best endeavours to find a suitable replacement Property or refund any pre-paid tariffs to the Guest.
2. General Obligations of Guests and Visitors Guests and their visitors must:
a) Comply with all Terms and Conditions, Planning Approvals and Local Government By-Laws.
b) Maintain the Property in a clean and hygienic state during the stay.
c) Not partake in any illegal activities during their stay.
d) Not smoke inside the Property during their stay.
e) Respect the residential amenity and security of the Property and neighbours.
f) Refrain from anti-social behaviour and abide by noise curfews.
g) Guests must control and be responsible for their group and any visitors, and must ensure that all persons present comply with these Terms and Conditions. Guests remain responsible and liable at all times for any damage or injury caused by their group and/or visitors.
h) Comply with any instructions from the Owner and authorities during their stay.
i) Notify the Owner of any damage, breakages, theft and/or potential risk or liability discovered during the stay; and
j) Notify the Owner of any disputes or complaints as soon as is practical.
3. Deposits and Payments Payments for accommodation are to be made as follows:
a) A deposit of 20% of the total tariff plus the booking fee is to be paid to the Owner within 2 business days of the booking being accepted by the Owner, at which time the booking is considered confirmed.
b) The balance of the tariff is payable to the Owner within 2 business days of issue of an invoice. The full tariff must always be paid and received prior to arrival, Park House Yungaburra does not provide credit under any circumstances.
c) Bookings made less than 28 days from arrival are to be paid in full within 2 business days of the booking being accepted by the Owner and must be paid in full prior to occupation of the Property.
d) An invoice will be emailed to the Guest, and payments may be made either via direct deposit to the account details shown on the invoice, or Visa/Mastercard via the secure online link provided on the invoice (small surcharge will apply), or via the secure payment link in the Park House Yungaburra website.
4. Security Bond and Extra Charges Guests may be required to provide a valid credit card for the pre-authorisation of a security bond of at least $750. Where required by the owner, this bond is required prior to arrival and will be refunded within 7 days after the Property has been inspected following departure. If a credit card is not available, then a deposit for the bond may be required to the Owners bank account which will be returned to the Guest within a reasonable time after the property has been inspected following departure.
The Owner reserves the right to deduct any costs incurred from the security bond and claim extra charges for expenses such as, but not limited to:
a) Damage to the Property, furniture, fixtures, and fittings
b) Loss or damage to household items (eg. linen, towels, appliances)
c) Disturbance to neighbours
d) Excessive cleaning costs
e) Excessive rubbish removal
The Owner may require an additional bond for the approval of bringing pets onto the property, or other special circumstances/requests should they arise.
5. Cancellations by Guest and Unused Services All cancellations are to be received in writing, either by mail or email. Where written notification of a cancellation is received more than 28 days in advance of arrival, the Owner may at their discretion allow the Guest to transfer the booking (for the same Property only) to another date.If the Guest does not transfer the booking to another date, then the Guest will forfeit all payments made unless the Property can be rebooked in which case all payments will be refunded less a cancellation fee of $100. Where written notification of a cancellation is received less than 28 days prior to the scheduled arrival, the Guest is liable for payment of the full rental whether or not occupation of the Property occurs. The deposit and final payment are non-refundable and non-transferable to another Property.
Cancellations outside the control of the Guest such as illness, weather or any other event will be considered on a case by case basis in light of potential loss to the Owner, but generally such refunds are not unreasonably withheld.
Guests are strongly advised to take out comprehensive holiday and travel insurance to cater for any unforeseen circumstances.
No refunds will be made for early departures or refusal to stay at a booked Property. If the Guest chooses to shorten their stay after arrival, then a refund, credit or transfer is not available for any unused portion of the booking.
The Owner will not be held responsible if the Property does not meet the expectations of the Guest.
6. Booking Amendments Guest requests for changes to bookings are to be made in writing by email or SMS/IM. Requests for amendments will be assessed on a case by case basis and are subject to availability.
7. Arrivals and Departures Standard check-in is 2:00pm and check-out is 10:00am.
Early check-ins and/or late check-outs are available by prior arrangement with the Owner. Approval of requests for early check-ins or late check-outs is at the discretion of the Owner.
On departure it is expected that the property be left in a similar state to its condition on arrival save for normal cleaning. Please ensure the fridge is clean, dishes are washed and put away, floors are swept and furniture is returned to its original location. Failure to complete these basic tasks may result in additional cleaning charges which will be passed on to the Guest in the form of a security bond claim.
PLEASE DO NOT make up beds that were used, but not included on your booking. If you use extra beds, let us know, and we will be reasonable, however there will at least be a linen fee. If you attempt to conceal the use of extra beds, or conceal the fact that additional guests that were not included on your booking stayed at Park House, you will forfeit any bond, and it will be unlikely you will be welcome back in future. Please don't put us, or yourself in that position!
8. Keys Guests will be provided with one set of keys to the property which will be left at the property in a lock box. Guests are requested to leave the keys in the location they were found on departure. If Guests lock keys in the property accidentally then they are to contact the owner for assistance via the telephone numbers provided in the information book. Please do not try to break into the property as any damage caused may be deducted from the security bond. Lost keys will be replaced at the expense of the Guest. Under no circumstances are Guests to have extra keys made for the property. If this occurs, then the Guest may be liable for the cost of changing all locks at the property.
9. Security and Personal Liability Yungaburra is a relatively safe place but we encourage you not to be complacent. Keep the property locked while you are not home and report any suspicious activity immediately to the police or the Owner.
Please also ensure you do not leave valuables unsecured in vehicles or boats as opportunity is the most common cause of theft. Guests are responsible for the security of the Property and their own personal items during the course of their stay.
Guests must ensure the Property remains locked and secured when they are absent. Guests are liable for the theft or damage of any items belonging to the Property during the period of their stay. If the theft or damage was caused by an unrelated third party then the onus is on the Guest to prove that they made all precautions to ensure the Property was appropriately secured. Guests are wholly and solely responsible for the security of their own possessions. The Owner will not be held responsible for the theft, loss or damage of any personal property belonging to the Guest.
It is strongly recommended that Guests arrange travel insurance to cover theft, loss or damage of personal items.
Guests are advised that there are motion activated security cameras located around the exterior of the property. Recorded images may be retained for a period of time, and may be referred to in the following circumstances:
a) Where there has been damage to the property
b) Where the owners have reason to believe there has been a breach of house rules, or a breach of terms and conditions
c) Where there has been a security incident to either the property, or the property of a guest
10. Maximum Number of Guests The maximum number of adults and children at the property is determined by what each Guest's booking included. The use of beds over and above the numbers included in each booking will incur additional costs. The onus is on the Guest to ensure that Guests do not exceed maximum numbers and all Guests are accommodated in habitable rooms.
Under no circumstances are Guests to stay in tents, swags, caravans, camper vans or any other form accommodation at the Property without prior approval.
Whilst visitors are permitted, they are not to stay overnight without prior approval which will include an additional linen fee for the use of extra beds, and the number of visitors must be managed to ensure there is no burden on the Property or neighbouring properties. If Guests breach the maximum number of Guests allowed at the Property, accommodate Guests in non-habitable areas or allow an excessive number of visitors to the Property, then they may be directed to leave the Property and there will be no refund for any unused portion of the booking.
11. Noise and Residential Amenity Whilst the neighbours and surrounding home owners are generally accommodating and welcoming of guests, excessive or offensive noise is not tolerated at any time and there are strict noise restrictions between the hours of 10:00pm and 8:00am. Noise restrictions include but are not limited to loud social noise, music, televisions, children, and outboard boat motors. Guests must not create noise which is offensive to neighbours during arrival and departure, at any time throughout their stay, and especially between 10:00pm- 8:00am. Guests must abide by any noise abatement conditions, standards and orders issued by police or any regulatory authority to minimize impacts upon the residential amenity of neighbours and local community. The Owner enforces a strict “one strike” policy to noise complaints. Offensive noise is prohibited and may result in:
a) Termination of permission to occupy the Property;
b) Eviction;
c) Loss of rental paid;
d) Extra charges for any expenses incurred as a result of offensive noise; and
e) Deduction from the security bond.
12. Functions and Parties Organised functions and parties are STRICTLY PROHIBITED. Park House is intended for quiet enjoyment, and is not a party house. Any gathering, celebration or entertainment permitted at the Property must not conflict with residential amenity and must comply with these Terms and Conditions. In particular, the property is not to be used for the following without prior approval in writing:
a) Wedding ceremonies or receptions;
b) Large hosted events with numerous visitors;
c) Schoolies gatherings;
d) Commercially catered functions.
13. Guest Booking and Occupation of Property, Age Limitations and School Leavers The Guest making the booking must be an adult and occupy the Property for the entire period of the booking. The Guest must notify the Owner if making the booking on behalf of another party.
At all times during the stay children and Guests under the age of 18 are to be supervised by a mature adult.
Groups of Guests or visitors under 21 years of age are not allowed to occupy the Property without at least one parent over 25 years of age being present at all times. If any groups of school leavers or groups under 21 years of age are found to be occupying any Property without prior written approval, then they may be asked to leave the Property immediately and no refund will be given for any unused portion of their booking.
14. Pets Pets will be considered upon application. Should permission be granted, Guests are responsible for ensuring pets leave no damage, mess, soiling of any indoor or outdoor areas, odours, stains, hair, or any other lasting evidence in the assessment of the owners. A pet bond may apply as determined by the owners from time to time. Bringing pets onto the property without prior approval will be treated as a serious breach of these Terms and Conditions, and may result in denial of access or immediate eviction without refund.
15. Parking Guests and visitors must comply with parking regulations and show consideration for neighbours.
16. Access to Property by Owner Whilst best endeavours will be made to ensure the Guest enjoyment of the property is not affected, the Owner reserves the right to access the property at any time during the Guests’ stay. This includes the appointment of tradesmen or other maintenance workers required to conduct any maintenance at the Property or access to the Property for any other reason. The Owner will make all attempts to advise the Guest with reasonable notice should access be necessary.
17. Rubbish and Food Scraps
a) Guests must dispose of rubbish in accordance with the usual practice at the property in the allocated bins.
b) Guests are required to ensure that bins are placed on the verge on the designated collection day (very early Tuesday) and empty bins are promptly brought back in.
c) Guests are responsible for removing any excess rubbish which does not fit in the allocated bins or is too large for general collection.
d) At no time are Guests permitted to process fish or seafood at the property and must use the designated town facilities for such activities.
e) Absolutely no fish offal is to be placed in bins at the Property and must be disposed of at the designated town facilities instead.
f) Absolutely no fish or food scraps are to be disposed of in the canals.
g) No food or bait is to be left in fridges or freezes on departure.
18. Boats Guests with boats must at all times abide by Atherton Council, Sunwater, and state/federal maritime regulations. If the water level is high enough to access the back of the property, Guests may moor boats but do so at their own risk and will be liable for any damage caused to jetties, other boats or equipment. Guests must ensure they have the appropriate mooring equipment and ropes to ensure safe mooring of vessels in all conditions. In the event of a cyclone all vessels must be removed from moorings as soon as the cyclone watch is announced. Watercraft operators must observe the 6 Knots No Wash speed limit permanently in place immediately from the Property, all the way out to the open water as per the signage.
18. Cyclones and other significant weather events The Atherton Tablelands is a known cyclone risk area. In the event of a cyclone Guests are obliged to ensure they take proper care to ensure personal safety and minimize potential damage to the Property. In the event of a cyclone watch being announced guests are to:
a) Ensure they heed the direction of the Owner, local emergency and government services
b) Continue to monitor cyclone warnings and advice on the internet, local radio or television. Refer to www.bom.gov.au
c) Secure all loose items, bring in outdoor furniture, bins etc.
d) Secure lightweight boats and boat trailers
e) Stock up on emergency supplies and ensure a first aid kit is on hand.
19. Privacy Policy Park House does not share your personal data with anyone unless required / summonsed by law. Your credit card details are not retained by us, if you pay by credit card, your card details are entered into our third party card payment provider (Stripe) who handle your data in accordance with their own Privacy Policy.
20. Consequences of failure to comply with the Terms and Conditions The consequences of not complying with the Terms and Conditions can include enforcement action by the Owner, security services, local authorities, or the Police. Enforcement action is subject to Australian Consumer Law and other relevant legislation. Such enforcement action could result in termination of permission to occupy the property, eviction, loss of rental paid, deductions from the security bond and extra charges. It is therefore important for all Guests to be aware of their obligations and to make any visitors to the Property aware of these requirements in order to maintain the amenity of the Property and its neighbourhood.
